Privacy policy
Lumora Home Co operates this store and website, including all related data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Lumora Home Co uses Shopify technology to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized data or data that has been de-identified so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information — including inferences derived from such information — depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when contacting customer service or submitting a complaint.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, such as how and when you access or navigate them.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services, including information collected from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
From our service providers, including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
To provide, personalize, and improve the Services.
We use your personal information to provide the Services to you, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products based on your purchases. This may include using your personal information to personalize and improve the Services.
Marketing and advertising.
We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertisements about products or services on the Services or other websites, including based on items you previously purchased, added to your cart, or other activities on the Services.
Security and fraud prevention.
We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding possible fraudulent, illegal, harmful, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other access details with anyone.
Communications with you.
We use your personal information to provide customer support, respond to your requests, deliver services effectively, and maintain our business relationship with you.
Legal purposes.
We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to participate in civil discovery, actual or potential litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:
With Shopify, vendors, and other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to instruct us not to share information about you for personalized advertising purposes.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger or insolvency proceeding, to comply with legal obligations, enforce applicable Terms of Service, or protect the Services and related rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.
To help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data derived from your interactions with our store, other merchants, and the Shopify platform. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights.
For more information about how Shopify uses your personal information and your rights, you may review Shopify’s Consumer Privacy Policy at https://privacy.shopify.com/en�.
Third-Party Websites and Links
The Services may include links to third-party websites or platforms. We are not responsible for their privacy practices. Information shared in public or semi-public spaces, including social media platforms, may be visible to others without restriction.
Children’s Data
The Services are not intended for minors. We do not knowingly collect personal information from children under 16. If you believe a minor has provided us with personal information, please contact us.
Security and Retention
No security system is perfect. We cannot guarantee absolute security. We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights including:
Right of access
Right to deletion
Right to correction
Right to data portability
Right to manage communication preferences
You may exercise these rights by contacting us. We will not discriminate against you for exercising your rights. Identity verification may be required.
Complaints
If you have concerns about how we handle your personal information, contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside your country. When required, we use appropriate safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: support@lumorahomeco.com